Branch Manager: Sales & Customer Experience Leader

Citizens; Framingham (MA); On-site; USD 93,000 - 128,000; Full time

Job summary

Citizens seeks a Branch Manager to lead a high‑performing team in a digital‑first banking environment. You will drive branch performance, sales growth, and a superior colleague and customer experience, using leadership and coaching to meet and exceed targets.

You will build a diverse talent pipeline, coach your team to achieve personal and branch goals, and act as a visible brand ambassador within the community. Strong collaboration and strategic decision‑making are essential.

Qualifications

• High School diploma or equivalent required.
• Leadership experience with coaching and development to drive sales excellence.
• 4 years sales management experience in Retail or Branch Banking environment.
• Must meet SAFE Act requirements including background checks and NMLS.

Responsibilities

• Lead branch performance, sales growth and customer experience.
• Direct and coach colleagues to achieve individual and branch goals.
• Develop talent pipeline and focus on performance and growth.
• Communicate priorities to energize and empower teams to execute.

Skills

Leadership

Coaching

Sales management

Customer experience

Community partnerships

Education

High School diploma

Associate or Bachelor's degree

Job description

Citizens seeks a Branch Manager to lead a high‑performing team in a digital‑first banking environment. You will drive branch performance, sales growth, and a superior colleague and customer experience, using leadership and coaching to meet and exceed targets.

You will build a diverse talent pipeline, coach your team to achieve personal and branch goals, and act as a visible brand ambassador within the community. Strong collaboration and strategic decision‑making are essential.