Branch Leader: Grow Relationships & Service Excellence

University Federal Credit Union; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

University Federal Credit Union in Austin, TX is seeking a Branch Manager to lead a team, grow member relationships, and ensure seamless branch operations within regulatory standards.

You will coach staff, manage staffing and training, drive personal financial service delivery, and uphold UFCU's values of member obsession and integrity. A proven track record in retail banking leadership is required.

Qualifications

• Minimum two years of financial services or retail experience.
• Minimum two years of general management experience.
• Minimum three years with demonstrated success selling products within a retail banking environment.
• Must be bondable.

Responsibilities

• Lead branch staff to meet sales objectives and deliver personal financial services.
• Streamline branch operations and implement UFCU strategic initiatives.
• Oversee staffing, training, and employee relations across the branch.
• Ensure quality service and adherence to UFCU policies and regulatory requirements.
• Coach and develop frontline staff to achieve productivity and customer satisfaction.

Skills

Goal orientation

Interpersonal skills

Communication

People leadership

Coaching staff

Strategic thinking

Analytical skills

Bondable

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

University Federal Credit Union in Austin, TX is seeking a Branch Manager to lead a team, grow member relationships, and ensure seamless branch operations within regulatory standards.

You will coach staff, manage staffing and training, drive personal financial service delivery, and uphold UFCU's values of member obsession and integrity. A proven track record in retail banking leadership is required.