Branch Leader: Drive Growth, Service & Team Excellence

Santander; Harrisburg (Dauphin County); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander in Harrisburg, PA seeks a Branch Manager to oversee daily operations, drive sales, and foster exceptional customer experiences. You will lead and coach a team, manage banking activities, and ensure regulatory compliance in a fast-paced environment.

Responsibilities include strategizing sales, optimizing processes, and engaging customers with tailored financial solutions. Strong leadership and data-driven decision making are essential for success.

Qualifications

• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required.
• 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role.
• 3+ Years Experience selling products and/or services in an incentive-based environment - Required.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity.
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
• Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
• Accountable for managing branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes.
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.

Skills

Sales leadership

Customer relationships

Team coaching

Data-driven decisions

Regulatory compliance

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

CRM systems

Job description

Santander in Harrisburg, PA seeks a Branch Manager to oversee daily operations, drive sales, and foster exceptional customer experiences. You will lead and coach a team, manage banking activities, and ensure regulatory compliance in a fast-paced environment.

Responsibilities include strategizing sales, optimizing processes, and engaging customers with tailored financial solutions. Strong leadership and data-driven decision making are essential for success.