Branch Leader: Customer‑Centric Growth & Team Coach

Santander Consumer USA Inc.; Harrisburg (Dauphin County); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Consumer USA Inc. in Harrisburg, PA, is seeking a Branch Manager to lead daily branch operations, drive sales targets, and deliver exceptional customer service.

You will coach a team, manage scheduling, grow revenue, and ensure regulatory compliance while fostering a positive work environment. The role requires strong leadership, relationship-building, and data-driven decision making; experience in retail bank sales management and proficiency with Microsoft Office preferred.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in related field or equivalent experience preferred.
• 3+ years in retail bank sales management or related operations.
• 5+ years in retail sales management or equivalent experience.
• 3+ years selling products in an incentive-based environment.

Responsibilities

• Direct overall branch performance and sales targets.
• Develop and implement sales strategies to grow revenue.
• Coach and develop branch staff and manage scheduling.
• Engage customers with tailored financial solutions.
• Ensure compliance with banking regulations and risk controls.

Skills

Sales leadership

Customer relationship

Leadership

Communication

Problem solving

Coaching

Compliance knowledge

Digital tools

Education

High school diploma

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in Harrisburg, PA, is seeking a Branch Manager to lead daily branch operations, drive sales targets, and deliver exceptional customer service.

You will coach a team, manage scheduling, grow revenue, and ensure regulatory compliance while fostering a positive work environment. The role requires strong leadership, relationship-building, and data-driven decision making; experience in retail bank sales management and proficiency with Microsoft Office preferred.