Branch Growth Leader, Customer-Centric Banking

Banco Santander SA; Harrisburg (Dauphin County); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander is seeking a Branch Manager for Union Deposit in Harrisburg to lead daily branch operations and drive sales while delivering exceptional customer service. You will coach staff, manage scheduling, and ensure regulatory compliance in a fast-paced environment.

The role requires proven sales management experience and a customer-centric mindset, with a strong emphasis on teamwork and process improvement. Willingness to work extended hours and weekends as needed is expected.

Qualifications

• Proven experience in Retail Bank sales management or related bank operations/support.
• Sales leadership experience, preferably as Branch Manager or similar role.
• Strong customer service and relationship-building abilities.
• Ability to create data-driven decisions to improve performance and outcomes.
• Familiarity with banking policies, risk management and loss prevention.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets and optimize operations.
• Develop and implement sales strategies to grow revenue and market share.
• Coach and develop team members, set expectations and drive engagement.
• Hire, train and retain branch staff across all job families.
• Ensure compliance with banking regulations and risk management.

Skills

Retail bank sales management

Team leadership

Customer service

Data-driven decisions

Compliance knowledge

Education

High school diploma / GED

Bachelor’s degree

Tools

Microsoft Office

Job description

Santander is seeking a Branch Manager for Union Deposit in Harrisburg to lead daily branch operations and drive sales while delivering exceptional customer service. You will coach staff, manage scheduling, and ensure regulatory compliance in a fast-paced environment.

The role requires proven sales management experience and a customer-centric mindset, with a strong emphasis on teamwork and process improvement. Willingness to work extended hours and weekends as needed is expected.