Branch Leader: Drive Growth & Outstanding Service

Santander US; Jackson (NJ); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander US is seeking a Branch Manager in New Jersey to oversee daily branch operations, drive sales, and deliver exceptional customer service. You will lead a team, coach staff, manage schedules, ensure compliance, and grow branch revenue while deepening customer relationships through consultative conversations and digital tools.

You will hire and develop colleagues across all roles, analyze performance data, and implement strategies to improve efficiency.

Qualifications

• 3+ years in retail bank sales management or related bank operations.
• 5+ years in retail sales management.
• 12+ months Santander experience in branch roles.
• 3+ years selling products in an incentive-based environment.
• Proven sales leadership and customer-centric approach.
• Excellent leadership and team management.
• Strong customer service and problem-solving.
• Good communication and coaching abilities.
• Ability to educate customers on digital tools.
• Data-driven decision making.
• Ability to work in a fast-paced environment.
• Compliance and risk management knowledge.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well‑being, foster customer loyalty and increase branch productivity.
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
• Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
• Accountable for managing branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self‑service options and drive business outcomes.
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Sales leadership

Customer relationships

People management

Communication skills

Coaching & development

Risk & compliance

Data-driven decisions

Project management

Technology literacy

Retail banking knowledge

Team motivation

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Santander US is seeking a Branch Manager in New Jersey to oversee daily branch operations, drive sales, and deliver exceptional customer service. You will lead a team, coach staff, manage schedules, ensure compliance, and grow branch revenue while deepening customer relationships through consultative conversations and digital tools.

You will hire and develop colleagues across all roles, analyze performance data, and implement strategies to improve efficiency.