Branch Leader: Drive Growth, Service & Compliance

Metro Credit Union; Reading (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Metro Credit Union is seeking a Branch Manager in Reading, MA to lead a branch team and drive exceptional member experiences. You will focus on sales growth, customer service excellence, and a culture of mentoring and development for staff.

You will oversee daily operations, security, and compliance while balancing the branch budget and ensuring service standards. The role requires strong leadership, communication, and a commitment to member satisfaction.

Qualifications

• Associate degree in business administration or related field preferred.
• Minimum 5 years of banking experience strongly preferred.
• Mortgage loan originator license (S.A.F.E. Act) preferred.
• Notary Public strongly preferred.

Responsibilities

• Manage day-to-day operations and supervise the branch.
• Oversee hiring, coaching and performance reviews.
• Monitor branch budget and ensure targets are met.
• Assist members with account openings and daily transactions.

Skills

Customer service

Communication

Attention to detail

Problem solving

Multi-tasking

Office software

Education

Associate degree in business administration

MBA/related advanced degree (not required)

MLO license preferred

Notary Public preferred

Job description

Metro Credit Union is seeking a Branch Manager in Reading, MA to lead a branch team and drive exceptional member experiences. You will focus on sales growth, customer service excellence, and a culture of mentoring and development for staff.

You will oversee daily operations, security, and compliance while balancing the branch budget and ensuring service standards. The role requires strong leadership, communication, and a commitment to member satisfaction.