Branch Leader — Drive Customer Experience & Growth

U.S. Bank; Sacramento (CA); On-site; USD 92,000 - 112,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a branch leadership role focused on delivering an outstanding customer experience while ensuring regulatory compliance. You will lead branches, coach teams, and drive performance across multiple banking services in a dynamic retail environment.

The role requires strong coaching, problem-solving, and sales leadership skills to grow customer relationships and promote bank products in collaboration with partners like wealth, mortgage, and payment services.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor and train team members to deliver excellent customer experience and promote products and services.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree, or equivalent work experience

Job description

U.S. Bank is seeking a branch leadership role focused on delivering an outstanding customer experience while ensuring regulatory compliance. You will lead branches, coach teams, and drive performance across multiple banking services in a dynamic retail environment.

The role requires strong coaching, problem-solving, and sales leadership skills to grow customer relationships and promote bank products in collaboration with partners like wealth, mortgage, and payment services.