Branch Leader: Customer Service, Growth & Community Banking

Chelsea State Bank; Dexter (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Chelsea State Bank in Dexter, MI seeks an experienced Branch Manager to oversee daily branch operations, customer service, staffing, and facilities, ensuring open/close procedures and security compliance.

The role emphasizes coaching staff, meeting performance goals, promoting community engagement, and maintaining a professional, customer‑focused atmosphere while adhering to bank policies and regulatory requirements.

Qualifications

• Two years experience in a financial institution.
• Good written, verbal and supervisory skills.

Responsibilities

• Oversees branch daily banking activity and customer service.
• Manages staffing requirements and facilities maintenance.
• Ensures branch opens/closes and adheres to security policies.
• Coaches and develops branch team; conducts performance reviews.
• Promotes community involvement to support the bank's local focus.
• Directs staff to deliver prompt, accurate customer service.
• Ensures compliance with policies, regulations, including Bank Secrecy Act.
• Obtains NMLS licensing for real estate loan production.

Skills

Staff supervision

Customer service

Security procedures

Job description

Chelsea State Bank in Dexter, MI seeks an experienced Branch Manager to oversee daily branch operations, customer service, staffing, and facilities, ensuring open/close procedures and security compliance.

The role emphasizes coaching staff, meeting performance goals, promoting community engagement, and maintaining a professional, customer‑focused atmosphere while adhering to bank policies and regulatory requirements.