Branch Manager — Lead Banking Team & Growth

Mercantile Bank; Saint Charles (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Mercantile Bank in Michigan is seeking a Full-Time Branch Manager to lead a dedicated team onsite and drive branch performance. You will foster a customer-centered culture, emphasizing problem-solving and innovation while delivering high-quality service.

In this role, you will oversee sales, lending, and retail activities, coach staff, and ensure compliance and risk management. A collaborative, inclusive environment supports professional growth and community involvement.

Qualifications

• Minimum education includes a two-year degree or equivalent certification.
• Strong sales and customer service background with leadership potential.
• Proficiency with CRM systems and multiple software tools required.

Responsibilities

• Lead the branch to meet sales goals and ensure efficient operations.
• Coach and direct branch team to deliver superior service and product support.
• Cultivate full banking relationships by calling on current and prospective customers.
• Oversee consumer lending and manage in-branch retail sales processes.
• Mentor staff to improve sales capabilities and achieve quarterly targets.

Skills

Sales skills

Customer service

Verbal & written communication

Interpersonal skills

Organizational skills

Tech proficiency

Conflict resolution

Education

Two-year college degree

Certification/licensing

Vendor training courses

Apprenticeship program

Tools

CRM system 360

Computer programs

Job description

Mercantile Bank in Michigan is seeking a Full-Time Branch Manager to lead a dedicated team onsite and drive branch performance. You will foster a customer-centered culture, emphasizing problem-solving and innovation while delivering high-quality service.

In this role, you will oversee sales, lending, and retail activities, coach staff, and ensure compliance and risk management. A collaborative, inclusive environment supports professional growth and community involvement.