Branch Leader - Customer Experience & Team Growth

UMB Bank; Minnetonka (MN); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Medical/dental/vision insurance

HSA/FSA

Tuition reimbursement

Fitness reimbursement

Adoption assistance

Employee assistance program

Job summary

UMB Bank is seeking a Branch Manager to lead branch operations and a team focused on delivering exceptional customer service and advisory banking. The role includes coaching staff, handling complex accounts, and partnering with small business officers, mortgage officers, and wealth managers.

The ideal candidate has a Bachelor’s degree, 2+ years in leadership, and 2+ years in banking/financial services, with NMLS registration or plan to obtain within 90 days.

Qualifications

• Bachelor's degree in Business Administration or comparable college and/or business experience.
• 2 years leadership, associate development or management experience.
• 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership experience

Banking/financial services experience

Education

Bachelor's degree in Business Administration or comparable college and/or business experience

Job description

UMB Bank is seeking a Branch Manager to lead branch operations and a team focused on delivering exceptional customer service and advisory banking. The role includes coaching staff, handling complex accounts, and partnering with small business officers, mortgage officers, and wealth managers.

The ideal candidate has a Bachelor’s degree, 2+ years in leadership, and 2+ years in banking/financial services, with NMLS registration or plan to obtain within 90 days.