Branch Leader: Elevate Service & Growth

UMB Bank; Michigan; On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Paid holidays

Medical, dental, vision insurance

Health savings account

Tuition reimbursement

Job summary

UMB Bank in the United States is seeking a Branch Manager to lead branch teams, drive sales, and ensure exceptional customer service while aligning with retail strategy. You will oversee operations, guide tellers, and support complex account maintenance, with emphasis on coaching and developing staff.

The role necessitates a Bachelor’s in Business Administration or equivalent, plus 2+ years in leadership and banking experience; NMLS within 90 days is required.

Qualifications

• Bachelor’s degree in Business Administration or comparable college and/or business experience.
• 2 years leadership, associate development or management experience.
• 2 years banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days.
• Ability to work branch hours, including weekends and some evenings.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership

Customer service

Communication

Education

Bachelor’s degree in Business Administration

NMLS registration (within 90 days)

Job description

UMB Bank in the United States is seeking a Branch Manager to lead branch teams, drive sales, and ensure exceptional customer service while aligning with retail strategy. You will oversee operations, guide tellers, and support complex account maintenance, with emphasis on coaching and developing staff.

The role necessitates a Bachelor’s in Business Administration or equivalent, plus 2+ years in leadership and banking experience; NMLS within 90 days is required.