Branch Leader & Customer Experience Champion

UMB Financial Corporation; Minnetonka (MN); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Health, dental, vision insurance

HSAs and FSAs

Tuition reimbursement

Employee wellbeing program

Job summary

UMB Financial Corporation seeks a Branch Manager to lead branch teams in Minnetonka, MN. You will drive performance, deliver superior customer service, and partner with internal specialists to meet sales and operational goals.

The role requires a business degree or equivalent experience, 2 years of leadership, and 2 years in banking with weekend/evening availability. NMLS certification is expected within 90 days, with compensation aligned to market ranges.

Qualifications

• Bachelor's degree in Business Administration or comparable college and/or business experience.
• 2 years leadership, associate development or management experience.
• 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership

Customer service

Sales

Branch management

Communication

Education

Bachelor's degree in Business Administration

Equivalent work experience

Job description

UMB Financial Corporation seeks a Branch Manager to lead branch teams in Minnetonka, MN. You will drive performance, deliver superior customer service, and partner with internal specialists to meet sales and operational goals.

The role requires a business degree or equivalent experience, 2 years of leadership, and 2 years in banking with weekend/evening availability. NMLS certification is expected within 90 days, with compensation aligned to market ranges.