Branch Leader: Customer Experience & Growth

M&T Bank Corporation; Town of North Salem (NY); Vor Ort; USD 100.000 - 140.000; Vollzeit

Zusammenfassung

M&T Bank Corporation in North Salem, NY seeks a Branch Manager to oversee daily branch operations, drive customer and employee experience, and meet branch profitability goals. You will manage risk and ensure compliance while promoting digital engagement and service excellence.

You will coach a small team, recruit and develop staff, and partner with local organizations to deepen community and banking relationships. Strong leadership and sales acumen are essential.

Qualifikationen

• Bachelor's degree and minimum of 3 years of relevant experience or, in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including at least 7 years of relevant experience.
• 3 years of sales experience
• 2 years of managerial experience
• Strong communication and interpersonal skills
• Demonstrated organization, time management, and prio(s)

Aufgaben

• Responsible for overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
• Identify Retail and Business Banking customers' needs and leverage our sales process and tools/resources to provide personalized solutions.
• Independently source and process Business Banking loan requests up to $250,000 and bundle products and services.
• Ensure compliance with regulatory, operational, security, and control requirements and maintain a strong risk and control environment.
• Promote fraud-prevention tools and digital security features to protect customers.
• Lead, coach, and develop branch employees to achieve performance goals and reinforce brand standards.
• Drive proactive prospecting, retention, and year-over-year growth of consumer and business households.
• Represent the bank in the local community and build partnerships with local businesses and nonprofit organizations.
• Understand and adhere to risk and regulatory standards and escalate issues when needed.
• Maintain internal controls and respond to audit points and regulator requests.
• Complete other related duties as assigned.

Kenntnisse

Sales experience

Leadership

Communication skills

Ausbildung

Bachelor's degree

7+ years experience / combined education

Jobbeschreibung

M&T Bank Corporation in North Salem, NY seeks a Branch Manager to oversee daily branch operations, drive customer and employee experience, and meet branch profitability goals. You will manage risk and ensure compliance while promoting digital engagement and service excellence.

You will coach a small team, recruit and develop staff, and partner with local organizations to deepen community and banking relationships. Strong leadership and sales acumen are essential.