Branch Leader: Customer Experience & Growth

Cambridge Savings Bank; Portsmouth (NH); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Healthcare

Parental planning

Mental health benefits

Performance bonus

401(k) with match

Flexible time off

Others

Job summary

Cambridge Savings Bank is seeking an Assistant Branch Manager to work with the Branch Manager, lead a team, and drive performance while delivering exceptional customer experiences at the Portsmouth, NH location.

You will supervise operations, maintain policy adherence, and partner with internal departments to ensure seamless service. Travel to other branches may be required. Equal housing lender. Health and retirement benefits offered.

Qualifications

• 1 to 3 + years of management experience preferred.
• 3 plus years of customer service experience with proven record of sales success
• Strong attention to detail.
• Ability to work independently, take accountability for actions, manage competing priorities, and make quick, high-quality decisions.
• Strong leadership, communication, and interpersonal skills, with the ability to interact with diverse groups.
• Ability to travel to and work at other branches, as needed.
• Plays a role in shaping team culture, collaboration and engagement.

Responsibilities

• In collaboration with the Branch Manager, develop strategies to lead the team to achieve and/or exceed organizational goals.
• Consistently demonstrate and lead the team to deliver outstanding customer experience and create an environment that encourages the team to deepen the customer relationship and find solutions.
• In collaboration with the Branch Manager, create an operationally strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.
• Foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
• Active participation in team and peer group meetings.
• Actively engage with the community and encourage volunteerism.
• Perform additional duties as required.

Skills

Management experience

Customer service

Sales experience

Attention to detail

Decision making

Leadership

Communication

Interpersonal skills

Travel

Team culture

Education

Associates degree preferred.

Job description

Cambridge Savings Bank is seeking an Assistant Branch Manager to work with the Branch Manager, lead a team, and drive performance while delivering exceptional customer experiences at the Portsmouth, NH location.

You will supervise operations, maintain policy adherence, and partner with internal departments to ensure seamless service. Travel to other branches may be required. Equal housing lender. Health and retirement benefits offered.