Branch Leader: Drive Customer Experience & Growth

Cambridge Savings Bank; Somerville (MA); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with match

Parental planning

Job summary

Cambridge Savings Bank is seeking an Assistant Branch Manager in Somerville, MA. You will partner with the Branch Manager to lead a team, drive performance, and ensure an exceptional customer experience at the branch.

The role requires 1–3+ years of management, strong sales and service acumen, and the ability to travel to other branches as needed. This full-time position offers comprehensive benefits and growth opportunities within a community-focused bank.

Qualifications

• 1 to 3+ years of management experience preferred.
• 3+ years of customer service experience with proven sales success.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Lead and inspire a team to achieve and exceed goals in collaboration with the Branch Manager.
• Deliver outstanding customer experience and deepen customer relationships.
• Maintain an operationally strong branch environment with adherence to policies and risk controls.
• Promote inclusive culture and engage with the community.

Skills

Management experience

Customer service sales

Communication

Education

Associates degree preferred

Job description

Cambridge Savings Bank is seeking an Assistant Branch Manager in Somerville, MA. You will partner with the Branch Manager to lead a team, drive performance, and ensure an exceptional customer experience at the branch.

The role requires 1–3+ years of management, strong sales and service acumen, and the ability to travel to other branches as needed. This full-time position offers comprehensive benefits and growth opportunities within a community-focused bank.