Branch Leader: Customer Experience & Growth

U.S. Bank; Fairfield (OH); On-site; USD 91,000 - 112,000; Full time

Job summary

U.S. Bank is seeking a Branch Leader to oversee branches, drive excellent customer experience, and ensure compliance with banking regulations.

The role involves coaching teams, guiding customer-focused solutions, and collaborating with partners across wealth, business banking, mortgage, and payments services to grow the local market. The position requires a Bachelor’s degree or equivalent experience, 4–5 years in sales/retail management or banking, and a full-time on-site presence at a U.S.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Four to five years of experience working in a sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to ensure goals are met and compliance with banking laws and regulations.
• Coach, develop, mentor and train team members; use independent judgement in duties.
• Foster customer experience reflecting U.S. Bank culture; identify needs and promote products/services; collaborate with partners.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree, or equivalent work experience

Job description

U.S. Bank is seeking a Branch Leader to oversee branches, drive excellent customer experience, and ensure compliance with banking regulations.

The role involves coaching teams, guiding customer-focused solutions, and collaborating with partners across wealth, business banking, mortgage, and payments services to grow the local market. The position requires a Bachelor’s degree or equivalent experience, 4–5 years in sales/retail management or banking, and a full-time on-site presence at a U.S.