Branch Leader – Customer Experience & Growth

PNC; Maryland; Sur place; USD 77 000 - 129 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) match

Paid time off

Résumé du poste

PNC is seeking a Branch Manager to lead a Phoenix, MD branch, delivering a differentiated client experience while ensuring regulatory compliance and risk controls. You will guide a high-performing team, foster cross-channel collaboration, and drive community engagement to grow both consumer and business banking revenue.

You will oversee onboarding, coaching, and development of branch staff, model PNC values, and maintain a strong customer focus in all advisory interactions.

Qualifications

• Typically requires 3+ years of related branch banking experience.
• Notary Public eligibility required per state regulations.

Responsabilités

• Lead all aspects of branch performance and drive revenue through consultative client interactions.
• Foster an omni-channel customer experience and collaborate with ecosystem partners.
• Manage risk, compliance, and policy adherence while developing a high-performing team.
• Coach staff in consultative selling and client engagement in technology-enabled interactions.
• Recruit, onboard, and develop branch team members to meet performance goals.
• Model PNC values and cultivate an inclusive, high-accountability work environment.

Description du poste

PNC is seeking a Branch Manager to lead a Phoenix, MD branch, delivering a differentiated client experience while ensuring regulatory compliance and risk controls. You will guide a high-performing team, foster cross-channel collaboration, and drive community engagement to grow both consumer and business banking revenue.

You will oversee onboarding, coaching, and development of branch staff, model PNC values, and maintain a strong customer focus in all advisory interactions.