Branch Leader & Customer Experience Coach

Commerce Bank; Wichita (KS); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary benefits

Job summary

Commerce Bank in Wichita, KS is seeking an Assistant Branch Manager to support the Branch Manager and oversee operations, customer experience, and team development. You will lead a team of personal bankers, model sales behaviors, and foster exceptional in-branch service.

The role focuses on coaching staff, achieving sales goals, and ensuring compliance with policies while maintaining an outstanding customer experience. Must be eligible to work in the US.

Qualifications

• Strong knowledge of retail banking and best practices.
• Proven leadership and people-management capabilities.
• Ability to drive results while managing risk and customer experience.

Responsibilities

• Support day-to-day branch activities including operations and administration.
• Coach and develop personal bankers to improve customer experience.
• Meet sales goals and contribute to business development and branch strategy.
• Ensure compliance with policies, procedures and security standards.
• Schedule weekly staffing and training sessions, and provide coverage during trainings.

Skills

Retail banking knowledge

Leadership

Team coaching

Customer relationship

Problem solving

Education

High School diploma

Associate Degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Commerce Bank in Wichita, KS is seeking an Assistant Branch Manager to support the Branch Manager and oversee operations, customer experience, and team development. You will lead a team of personal bankers, model sales behaviors, and foster exceptional in-branch service.

The role focuses on coaching staff, achieving sales goals, and ensuring compliance with policies while maintaining an outstanding customer experience. Must be eligible to work in the US.