Retail Banking Leader & Customer Experience Champion

Equity Bank; Kansas; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(K) Retirement Plan w/Company Match

Generous Vacation & Sick Time

Employee Stock Purchase Plan (ESPP)

Job summary

Equity Bank in Wichita, KS is seeking a Bank Manager to lead the Retail Banking team, drive growth in deposits and loans, and ensure excellent customer experiences. The role requires strong leadership, sales coaching, and adherence to regulatory requirements, including NMLS certification.

Training is provided during the first week in Wichita. You will oversee daily operations, coach staff, and partner with bank teams to refer products to clients.

Qualifications

• High School Diploma or equivalent.
• Excellent interpersonal, verbal, and written communication skills.
• Computer proficiency in Windows-based systems.
• Ability to maintain a high degree of confidentiality.
• Strong attention to detail and organizational skills.
• Capable of working with a team to determine solutions.
• Ability to travel to Wichita, KS during first week of employment for required week-long training.
• Customer Service & Sales experience.
• 1-2 years supervisory experience.

Responsibilities

• Grow the Retail Bank Net Income and Image in Community.
• Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income.
• Control bank expenses as appropriate.
• Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
• Implement retail operating procedures and protocols.
• Proactively make referrals to bank partners that result in additional revenue to the bank.
• Participate in community groups or events to promote the bank’s image.
• Lead and manage the performance of the Retail Bank Team.
• Conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
• Provide on-site leadership and motivation as well as direct the work of retail bank employees.
• Guide employee matters including hiring, compensation, work schedule, promotion and discipline.
• Train and develop retail bank team for their current and future role.
• Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation.
• Ensure Consistent Delivery of a Superior Customer Experience.
• Demonstrate excellent customer service skills and ensure same by retail bank team.
• Create a welcoming, engaging, and professional environment for clients and your team to experience.
• Proactively resolve client issues and ensure follow-through by bank team.
• Proactively match bank products and services to client needs and ensure same by bank team.
• Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services.
• Demonstrate Compliance with Applicable Laws and Regulations.
• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
• Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
• Complete periodic compliance training.
• This position requires the employee to obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations.

Skills

Customer service & sales

Interpersonal communication

Team leadership

Attention to detail

Confidentiality

Coaching & training

Travel readiness

Education

High School Diploma or equivalent

Bachelor’s degree

Job description

Equity Bank in Wichita, KS is seeking a Bank Manager to lead the Retail Banking team, drive growth in deposits and loans, and ensure excellent customer experiences. The role requires strong leadership, sales coaching, and adherence to regulatory requirements, including NMLS certification.

Training is provided during the first week in Wichita. You will oversee daily operations, coach staff, and partner with bank teams to refer products to clients.