Branch Leader & Team Coach

commercebank; Wichita (KS); Sur place; USD 36 000 - 42 000; Plein temps

Résumé du poste

Commerce Bank in Wichita, KS is seeking a Branch Support professional to assist the Branch Manager in daily operations and customer experience. You will help lead staff, coach team members, and ensure branch performance aligns with goals while delivering outstanding service.

Responsibilities include scheduling, coaching, and development of team members, maintaining policies, supporting training, and contributing to sales and service initiatives to meet branch targets.

Qualifications

• High School diploma required; Associate degree preferred.
• Experience in retail banking or customer service.
• Ability to lead and coach staff and deliver exceptional customer service.

Responsabilités

• Support management of day-to-day branch activities including operations and staff directions.
• Model and promote sales behaviors while assisting personal bankers with customer interactions.
• Develop customer relationships by understanding needs and providing solutions.
• Coach and mentor team members to improve customer experience and meet branch goals.
• Meet individual sales goals and contribute to branch development strategies.
• Ensure compliance with policies, procedures, and security standards.

Connaissances

Retail banking

Critical thinking

Leadership

Interpersonal skills

Adaptability

MS Office

Formation

High School diploma

Associate degree preferred

Outils

Microsoft Office Suite

Description du poste

Commerce Bank in Wichita, KS is seeking a Branch Support professional to assist the Branch Manager in daily operations and customer experience. You will help lead staff, coach team members, and ensure branch performance aligns with goals while delivering outstanding service.

Responsibilities include scheduling, coaching, and development of team members, maintaining policies, supporting training, and contributing to sales and service initiatives to meet branch targets.