Branch Experience Leader - Customer Service & Growth

Fidelity Bank; Wichita (KS); On-site; USD 60,000 - 70,000; Full time

Job summary

Fidelity Bank in Wichita, KS is seeking a Branch Supervisor to lead branch staff and deliver exceptional customer service. You will guide a team to deepen customer relationships through value-add recommendations and drive adoption of digital banking services through education and engagement.

The role emphasizes ensuring operational and regulatory compliance while maintaining a customer-first culture in a community-focused bank.

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Strong sales and service skills.
• A minimum of two years of supervisory experience.
• A minimum of two years of banking or financial services experience.
• A minimum of one year sales experience.

Responsibilities

• Ensuring delivery of superior customer service by all branch staff.
• Leading team to deepen customer relationships through value-add recommendations.
• Driving adoption of digital banking services through education and customer interaction.
• Ensuring operational and regulatory compliance of the branch.

Skills

Interpersonal communication

Verbal communication

Written communication

Sales skills

Customer service

Leadership

Supervisory experience

Job description

Fidelity Bank in Wichita, KS is seeking a Branch Supervisor to lead branch staff and deliver exceptional customer service. You will guide a team to deepen customer relationships through value-add recommendations and drive adoption of digital banking services through education and engagement.

The role emphasizes ensuring operational and regulatory compliance while maintaining a customer-first culture in a community-focused bank.