Branch Leader & Customer Experience Champion

Next Frontier Capital; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase in Austin, TX is seeking a Branch Manager to lead a dynamic team in delivering exceptional, hospitality-driven service to clients while driving branch performance in deposits and investments.

You'll coach a diverse team, manage operations, uphold risk controls, and build strong community relationships, all while representing the Chase brand with integrity and a commitment to diversity and inclusion.

Qualifications

• Passion for creating exceptional experiences and setting the tone in the branch.
• Proven leadership and coaching ability to empower employees.
• Strong multitasking and prioritization for growth plans.
• Thrives in a fast-paced environment with decisive judgment.
• Commitment to operational integrity and policy adherence.
• Ability to educate and connect teams, partners, and clients with technology.
• 2+ years of management, Retail Banking, or Chase leadership experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture.
• Deliver on branch goals by using the Branch Scorecard to grow deposits and investments.
• Prioritize meeting client needs to build lasting relationships and trust.
• Build a high-performing team through coaching, feedback, and recognizing achievements.
• Encourage ongoing learning and development to keep skills sharp.
• Forge relationships with local businesses to strengthen branch presence.
• Maintain a strong risk and control environment by following policies and ensuring integrity.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk management

Tech enablement

Education

High school diploma

College degree

Job description

Chase in Austin, TX is seeking a Branch Manager to lead a dynamic team in delivering exceptional, hospitality-driven service to clients while driving branch performance in deposits and investments.

You'll coach a diverse team, manage operations, uphold risk controls, and build strong community relationships, all while representing the Chase brand with integrity and a commitment to diversity and inclusion.