Branch Manager - Customer Experience & Team Growth

J.P. Morgan; Walpole (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase is seeking a Branch Manager to lead a busy branch, delivering exceptional client and employee experiences. You will coach the team, manage deposits and investments, and uphold our culture of hospitality and integrity.

This role requires strong leadership, strategic planning, and the ability to work flexible hours including weekends. You will drive performance while ensuring compliance and risk controls across branch operations.

Qualifications

• Must have 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• Proven ability to coach and empower employees to achieve results.
• Able to manage multiple priorities and develop growth plans.

Responsibilities

• Be a motivating force for the branch team and embody Chase culture and values.
• Grow deposits and investments by using branch strategies and scorecards.
• Prioritize client needs to build lasting relationships and trust.

Skills

Leadership

Customer focus

Decision making

Multitasking

Technology adoption

Team coaching

Education

High school diploma/GED

Job description

Chase is seeking a Branch Manager to lead a busy branch, delivering exceptional client and employee experiences. You will coach the team, manage deposits and investments, and uphold our culture of hospitality and integrity.

This role requires strong leadership, strategic planning, and the ability to work flexible hours including weekends. You will drive performance while ensuring compliance and risk controls across branch operations.