Branch Growth Leader: Customer Experience & Team Coach

Next Frontier Capital; Cockeysville (MD); On-site; USD 85,000 - 115,000; Full time

Job summary

Chase is seeking a Branch Manager to lead a Chase Branch, delivering attentive service, creating a welcoming environment, and coaching the team for success. You will represent our brand with hospitality and deliver the latest banking solutions while collaborating with experts to meet clients' specialized financial needs.

You will build a high-performing team, maintain a strong risk and control environment, and align with our culture of Service, Heart, Curiosity, Courage, and Excellence while

Qualifications

• Passion for creating exceptional experiences and setting the tone in the branch.
• Outstanding leadership and coaching abilities.
• Master multitasking and managing competing priorities.
• Strong decision-making in a fast-paced environment.
• Experience in risk and control environments and policy adherence.
• Ability to influence, educate and connect teams and clients with technology.
• 2+ years of management or Chase leadership experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture and values.
• Deliver on branch goals by leveraging the Branch Scorecard to grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships.
• Coach and develop the team to boost morale, performance, and growth.
• Encourage ongoing learning and development to stay ahead in the industry.
• Build relationships with local businesses to strengthen branch presence and community engagement.
• Maintain a strong risk and control environment by following policies and using sound judgment.

Job description

Chase is seeking a Branch Manager to lead a Chase Branch, delivering attentive service, creating a welcoming environment, and coaching the team for success. You will represent our brand with hospitality and deliver the latest banking solutions while collaborating with experts to meet clients' specialized financial needs.

You will build a high-performing team, maintain a strong risk and control environment, and align with our culture of Service, Heart, Curiosity, Courage, and Excellence while