Retail Branch Manager: Service‑Driven Leader

REV Federal Credit Union; Hamlet (NC); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

REV Federal Credit Union seeks a Retail Branch Manager to lead daily branch operations and deliver exceptional member experiences. You will drive a service-to-sale culture and represent the REV branch in the local community, while developing team members and ensuring financial success at the branch level.

You will oversee staff performance, coaching, training, and ensure compliance, budgeting, and operational efficiency to meet sales and membership goals in a dynamic community setting.

Formación

• Bachelor’s degree in Business, Finance, Marketing, or a related field preferred; equivale experience may be considered.
• Thee (3) to five (5) years of leadership experience in retail banking, credit unions, or financial services.
• Supervisory experience with demonstrated ability to coach, lead, and develop staff.

Responsabilidades

• Lead and develop a high-performing team to deliver outstanding member service and achieve sales goals.
• Oversee all aspects of daily branch operations, ensuring adherence to policies, procedures, and compliance standards.
• Drive branch profitability by managing expenses, optimizing workflows, and ensuring operational efficiency.
• Monitor and analyze key performance indicators and take action to achieve branch goals.
• Represent REV in the local community and build strong relationships with local businesses and organizations.
• Manage staffing levels, scheduling, and resource allocation to meet member and operational needs.

Conocimientos

Retail banking

Sales leadership

Customer service

Core banking systems

CRM platform

Financial services tech

Educación

Bachelor’s degree in Business or related field

3–5 years leadership in retail banking

Supervisory experience

Herramientas

Core banking systems

CRM platform

Financial services technology

Descripción del empleo

REV Federal Credit Union seeks a Retail Branch Manager to lead daily branch operations and deliver exceptional member experiences. You will drive a service-to-sale culture and represent the REV branch in the local community, while developing team members and ensuring financial success at the branch level.

You will oversee staff performance, coaching, training, and ensure compliance, budgeting, and operational efficiency to meet sales and membership goals in a dynamic community setting.