Branch Leader: Coaching, Growth & Lending Excellence

RiseMe; Kalamazoo (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

This role requires strong communication, teamwork, and the ability to relate to people. You will partner with HR on onboarding and coaching conversations, ensure compliance with BSA/OFAC, and actively identify opportunities to grow member relationships and branch performance.

Qualifications

• Minimum two years lending experience preferred.
• Previous management experience preferred.
• Excellent verbal and written communication skills.
• Ability to relate to people effectively.

Responsibilities

• Coach, mentor, and develop team members through regular feedback, goal setting, and hands on learning that builds confidence and capability.
• Cultivate a positive, supportive team culture focused on delivering exceptional, personalized member service.
• Lead the branch in achieving growth, member engagement, and profitability targets by motivating employees and identifying opportunities to strengthen member relationships.
• Serve as a lending resource by assisting with loan interviews, decisions, and coaching employees to expand their lending skills.
• Keep the branch team informed, trained, and prepared by communicating updates to procedures, systems, and product knowledge.
• Maintain a safe, secure, and welcoming branch environment by overseeing daily operations, cash controls, and facility needs.
• Partner closely with HR to support employee success, onboarding, coaching conversations, and compliance expectations.
• Resolve complex member or staff concerns with professionalism, empathy, and sound judgment.
• Ensure that member transactions are being reviewed for compliance with Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.

Skills

Leadership

Coaching

Customer service

Lending experience

Communication

Education

Bachelor's degree preferred

Job description

This role requires strong communication, teamwork, and the ability to relate to people. You will partner with HR on onboarding and coaching conversations, ensure compliance with BSA/OFAC, and actively identify opportunities to grow member relationships and branch performance.