Branch Leader I — People & Performance Leader

Members-First-Credit-Union; Grand Rapids (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Members First Credit Union in Kentwood, MI is seeking a Branch Leader I to drive branch operations, service excellence, and team development. You will lead daily branch activities, coach staff, manage lending and new accounts, ensure regulatory compliance, and partner with leadership to deliver on the credit union's mission of member financial well-being.

You will oversee branch budgets, supervision, scheduling, and development initiatives, with occasional travel and outside-hours commitments to

Qualifications

• Minimum of one year of management or supervisory experience.
• Minimum of one year of banking and/or credit union experience.
• Three to five years of similar or related experience.
• High school diploma or equivalent.
• Expert working knowledge of all credit union products and services.
• Proficiency with Microsoft 365.

Responsibilities

• Partner with Branch Operations Director and HR on recruitment, onboarding, employee development and compensation.
• Monitor industry and operational trends to support competitive products and processes.
• Investigate and resolve member issues related to fees, deposits, lending and account servicing.
• Serve as subject matter expert for branch systems, software, and digital tools.
• Monitor and manage queues to ensure timely completion of member service tasks.
• Identify and implement process improvements in collaboration with Branch Operations Specialists.
• Ensure daily balancing of branch transactions and cash handling.
• Lead monthly operational coaching focused on compliance, best practices and member experience.
• Review branch performance dashboards and share insights from Measures of Success meetings.
• Communicate organizational goals and the Strategic Plan to connect performance to results.
• Complete required compliance checklists, audits, cash controls and inventory controls.
• Attend leadership meetings, training sessions and organizational events.

Skills

Leadership

Communication

Team Development

Regulatory Knowledge

Education

High school diploma

supervisors experience

Tools

Microsoft 365

Job description

Members First Credit Union in Kentwood, MI is seeking a Branch Leader I to drive branch operations, service excellence, and team development. You will lead daily branch activities, coach staff, manage lending and new accounts, ensure regulatory compliance, and partner with leadership to deliver on the credit union's mission of member financial well-being.

You will oversee branch budgets, supervision, scheduling, and development initiatives, with occasional travel and outside-hours commitments to