Branch Leader and Customer Experience Architect

Us Bank; Goleta (CA); On-site; USD 92,000 - 112,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation & holidays

Job summary

U.S. Bank is seeking a Branch Manager to lead a team in Goleta, CA. You will drive customer experience, manage daily branch operations, and collaborate with partners to promote products and services, while ensuring compliance with banking laws and internal standards.

The role emphasizes coaching staff, achieving branch goals, and strengthening local market presence through community engagement and digital adoption, with a focus on delivering a world-class customer experience.

Qualifications

• Bachelor’s degree or equivalent required.
• 3–4 years of experience in sales, retail management, or banking.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure regulatory compliance.
• Coach, mentor, and train team members to deliver excellent customer experience.
• Foster collaboration with partners to promote products and services.
• Drive branch market share growth and local community engagement.
• Ensure adherence to policies, procedures and risk controls.

Skills

Customer experience

Leadership

Coaching

Digital fluency

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

U.S. Bank is seeking a Branch Manager to lead a team in Goleta, CA. You will drive customer experience, manage daily branch operations, and collaborate with partners to promote products and services, while ensuring compliance with banking laws and internal standards.

The role emphasizes coaching staff, achieving branch goals, and strengthening local market presence through community engagement and digital adoption, with a focus on delivering a world-class customer experience.