Branch Lead Teller & Team Coach

Members 1st Federal Credit Union; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Job summary

Members 1st Federal Credit Union in Harrisburg, PA is seeking a Head Teller to supervise daily branch operations, ensure accuracy, and uphold high levels of member satisfaction.

You will develop, motivate, and retain staff, coordinate reconciliations and schedules, and participate in opening/closing procedures while coaching tellers to meet service and sales goals. This role requires strong communication and leadership with 3–5 years of related experience.

Qualifications

• 3-5 years of related experience.
• 0-1 years of leadership/management experience.

Responsibilities

• Supervise daily branch teller operations and ensure accuracy.
• Maintain high levels of member satisfaction and service quality.
• Coordinate record reconciliation, reports, teller schedules, and cash needs.
• Develop, motivate, and retain qualified staff; coach and review teller work.
• Assist in opening/closing branch procedures and candidate selection.

Skills

Communication

Interpersonal skills

Attention to detail

Sales opportunities

Analytical skills

Time management

Financial services knowledge

Team leadership

Education

High school diploma

Tools

PC proficiency

Job description

Members 1st Federal Credit Union in Harrisburg, PA is seeking a Head Teller to supervise daily branch operations, ensure accuracy, and uphold high levels of member satisfaction.

You will develop, motivate, and retain staff, coordinate reconciliations and schedules, and participate in opening/closing procedures while coaching tellers to meet service and sales goals. This role requires strong communication and leadership with 3–5 years of related experience.