Branch Hospitality & Digital Concierge

Capital One; Gambrills (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Education assistance

401(k) match

Parental leave

Mental health support

Backup care

Job summary

Capital One in Maryland seeks a Branch Ambassador to be the heartbeat of our space, delivering hospitality while guiding clients through mobile banking, remote deposit capture, and contactless payments.

You’ll listen for needs, connect people with the right digital tools, greet every customer warmly, and balance efficiency with a community‑minded spirit in a fast‑paced environment. Competitive pay around $48,048 per year with comprehensive benefits.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• Associate’s degree preferred.
• Experience in customer service or retail is a plus.

Responsibilities

• Process transactions accurately across cash handling and digital tools.
• Educate clients on mobile banking, remote deposits, and contactless payments.
• Identify client needs and connect them with appropriate digital banking solutions.
• Greet customers and maintain a welcoming, community-focused environment.

Skills

Hospitality

Tech fluency

Precision & detail

Adaptability

Curiosity

Education

High School Diploma/GED

Associate’s degree

Tools

G-Suite

Job description

Capital One in Maryland seeks a Branch Ambassador to be the heartbeat of our space, delivering hospitality while guiding clients through mobile banking, remote deposit capture, and contactless payments.

You’ll listen for needs, connect people with the right digital tools, greet every customer warmly, and balance efficiency with a community‑minded spirit in a fast‑paced environment. Competitive pay around $48,048 per year with comprehensive benefits.