Branch Growth & Service Leader

VyStar Credit Unions; Pooler (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

VyStar Credit Union in Pooler, GA is seeking a Branch Vice President to coach, develop, and lead branch staff to achieve growth and service excellence while maintaining operational standards.

You will create and execute the annual business plan, mentor employees, collaborate with HR, and build strong member and community relationships.

This role requires 4+ years in customer service or leadership in a financial institution, with a focus on staff development and exceptional member experiences.

Qualifications

• High school diploma/GED is required.
• Associate's/Bachelor’s degree is preferred.
• 4+ years in a customer service, sales, community service, military service, or leadership role is required.

Responsibilities

• Oversee day-to-day branch operations and service delivery to meet goals.
• Coach, develop, and lead branch staff to achieve growth objectives.
• Set performance objectives and conduct regular evaluations and career discussions.
• Ensure compliance with regulations, policies, and risk controls.
• Build strong member and community relationships and participate in community initiatives.

Skills

Customer service

Leadership

Communication

Coaching

Problem solving

Education

High school diploma/GED

Associate's/Bachelor’s degree preferred

Job description

VyStar Credit Union in Pooler, GA is seeking a Branch Vice President to coach, develop, and lead branch staff to achieve growth and service excellence while maintaining operational standards.

You will create and execute the annual business plan, mentor employees, collaborate with HR, and build strong member and community relationships.

This role requires 4+ years in customer service or leadership in a financial institution, with a focus on staff development and exceptional member experiences.