Branch Growth & Service Leader

CBI Bank & Trust; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Generous paid time off

Employer-paid life insurance

Short-term disability

Long-term disability

Job summary

CBI Bank & Trust is seeking a Branch Manager to oversee the day-to-day operations of a full-service branch. You will focus on growth through loans and deposits, deliver exceptional customer service, and drive cross-sales while maintaining compliance with banking regulations.

The role requires strong leadership, relationship-building with customers and the community, and a commitment to integrity and service excellence.

Qualifications

• Minimum 5+ years of sales and/or customer service experience.
• Exceptional communication skills.
• General computer and basic math skills.
• Attention to detail and ability to multi-task; strong organizational skills.
• Strong knowledge of bank products.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Grow loans and deposits through personal calling and cross-sales.
• Greet and serve bank customers promptly and politely.
• Assist customers with opening new accounts and related services.
• Originating consumer loans and referring other lines of business.
• Maintain sales tracking to ensure goals are met.
• Participate in bank promotions and community campaigns.
• Represent the bank in community organizations and events.
• Develop new business by visiting prospect businesses outside the branch.
• Report branch issues to supervisor.
• Promote all bank services to customers.
• Handle customer complaints and counsel on policy.
• Maintain good relations with the teller area.
• Oversee branch appearance and report maintenance needs.
• Ensure compliance with bank policies and state/federal regulations.
• Uphold the organization’s vision, mission, and values.

Skills

Sales experience

Customer service

Exceptional communication

Attention to detail

Multi-tasking

Bank product knowledge

Team player

Fast-paced environment

Tools

General computer skills

Basic math skills

Job description

CBI Bank & Trust is seeking a Branch Manager to oversee the day-to-day operations of a full-service branch. You will focus on growth through loans and deposits, deliver exceptional customer service, and drive cross-sales while maintaining compliance with banking regulations.

The role requires strong leadership, relationship-building with customers and the community, and a commitment to integrity and service excellence.