Branch Growth Leader & Team Coach

HomeTrust Bank; Daleville (VA); On-site; USD 85,000 - 125,000; Full time

Job summary

HomeTrust Bank is seeking a Branch Manager in Virginia to lead branch operations and drive growth through effective sales and service leadership. You will mentor staff, coordinate cross-department goals, and ensure top-tier customer service while maintaining regulatory compliance.

The role emphasizes community outreach, staff development, and daily cash and operations management within a local branch environment, with focus on performance and consistent service excellence.

Qualifications

• 8+ years of banking experience as a proven sales leader on new account opening and lending processes, including HELOC.
• Experience in sales and service leadership roles.
• Fluency with PC and web-based software and systems, and must be comfortable with e-banking platform.
• This position requires S.A.F.E. registration at the time of employment.
• Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act.
• Skilled sales/service leader with thorough knowledge of the sales/service process.
• Proven developer of sales/service teams.
• Knowledge of loan and deposit processing functions and related requirements and procedures.
• Excellent attention to detail, with great organizational and communications skills.
• Ability to successfully complete (as required) in-house training programs.
• Demonstrates and fosters the HomeTrust corporate culture in all actions and leadership.
• Takes personal initiative and is a positive example for others to emulate.
• Proficient in Microsoft Office products.

Responsibilities

• Drives branch performance results to meet/exceed branch sales and service goals.
• Develops and coaches branch employees for performance and growth.
• Ensures fast, courteous, and efficient customer service is maintained in the banking office.
• Develops and promotes additional business for the branch through community relations.
• Responsible for day-to-day management of branch operations to ensure efficiency and compliance with policies, audits, and reporting.
• Cross-sells and refers financial products and services.
• Interviews, hires, and trains employees and directs their work.
• Manages and appraises employee performance and addresses complaints.
• Provide leadership of assigned team and recruitment efforts.
• Coordinate interdepartmental goals with company vision.
• Coach and provide performance feedback and development opportunities.
• Effectively manage performance and assist employees to meet standards.

Skills

Sales leadership

Banking experience

MS Office

Customer service leadership

Education

High school diploma or equivalent

Tools

PC & web-based software

Job description

HomeTrust Bank is seeking a Branch Manager in Virginia to lead branch operations and drive growth through effective sales and service leadership. You will mentor staff, coordinate cross-department goals, and ensure top-tier customer service while maintaining regulatory compliance.

The role emphasizes community outreach, staff development, and daily cash and operations management within a local branch environment, with focus on performance and consistent service excellence.