Branch Growth & Service Leader

VINTON COUNTY NATIONAL BANK; Chillicothe (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

VINTON COUNTY NATIONAL BANK in Chillicothe, OH is seeking a Branch Associate to assist the Branch Manager in running a full-service branch. The role focuses on sales and services, leadership, and operations to grow the bank’s consumer and business client base.

The position involves coaching staff, ensuring policy compliance, and cross-selling bank products to meet service standards and branch goals. You will support recruitment and drive customer satisfaction across all channels.

Qualifications

• Experience in banking or branch operations is preferred.
• Strong customer service and sales focus with ability to coach staff.
• Familiarity with branch compliance, audit requirements and policy procedures.

Responsibilities

• Assist Branch Manager in running a full-service branch.
• Develop new business; expand and retain existing customer relationships.
• Coach staff to deliver excellent customer service and adhere to sales standards.
• Ensure compliance with policies, procedures and audits; monitor branch reports.
• Open new accounts and cross-sell bank products and services.
• Participate in recruitment and staff development activities.
• Support branch transformation and personal banker model.
• Handle administrative tasks and maintain records; balance ATM.
• Provide back-up to Branch Manager and communicate policy updates.

Skills

Sales & Service

Leadership

Coaching

Customer service

Cross-selling

Banking products

Tools

CRM software

Core banking system

Job description

VINTON COUNTY NATIONAL BANK in Chillicothe, OH is seeking a Branch Associate to assist the Branch Manager in running a full-service branch. The role focuses on sales and services, leadership, and operations to grow the bank’s consumer and business client base.

The position involves coaching staff, ensuring policy compliance, and cross-selling bank products to meet service standards and branch goals. You will support recruitment and drive customer satisfaction across all channels.