Branch Manager - Growth & Customer Experience Lead

Vcnbfamily; Lancaster (OH); On-site; USD 51,000 - 87,000; Full time

Job summary

VCNB East Main Branch in Lancaster, OH is seeking a Branch Manager to lead a full-service team, drive sales and service excellence, and oversee branch operations.

You will implement the branch calling plan, grow deposits and loan products, mentor staff, ensure audit readiness, and deliver outstanding customer experiences across all channels. Regular meetings, reporting, and adherence to VCNB standards complete the role.

Qualifications

• Manages a full-service branch and business development.
• Plans and executes branch calling plan; grows new business.
• Coaches staff to meet service standards and sales goals.
• Ensures compliance with policies and audits; maintains records.

Responsibilities

• Directs branch operations and service quality.
• Develops and executes sales initiatives.
• Hires and mentors branch staff.
• Ensures regulatory compliance and audits.
• Manages loan and deposit processes.

Skills

Branch management

Sales leadership

Customer service

Staff coaching

Job description

VCNB East Main Branch in Lancaster, OH is seeking a Branch Manager to lead a full-service team, drive sales and service excellence, and oversee branch operations.

You will implement the branch calling plan, grow deposits and loan products, mentor staff, ensure audit readiness, and deliver outstanding customer experiences across all channels. Regular meetings, reporting, and adherence to VCNB standards complete the role.