Branch Growth & Member Experience Leader

Wescom Central Credit Union; Laguna Niguel (CA); On-site; USD 81,000 - 122,000; Full time

Job summary

Wescom Central Credit Union in California is seeking an experienced Branch Operations Leader to join the management team. You will oversee branch operations, ensure service excellence, and support strategic initiatives that drive growth and member satisfaction.

You will coach and develop staff, manage risk, and promote adherence to Wescom's standards while leveraging technology and community partnerships to deepen member relationships and achieve branch goals.

Qualifications

• Bachelor's Degree preferred with supervisory experience in a financial institution.
• Analytical skills, strong written and verbal communication, leadership through change.
• Detail-oriented, highly organized, and able to work in a fast-paced environment.

Responsibilities

• Lead branch operations and staff development.
• Oversee risk management, compliance, and customer service standards.
• Drive membership growth through referrals and community engagement.
• Coordinate with other units for product and service delivery.
• Ensure staff are trained on technology and processes.

Skills

Analytical skills

Strong communication

Change management

Professionalism

Team player

Detail oriented

Organizational skills

Education

Bachelor's Degree

Job description

Wescom Central Credit Union in California is seeking an experienced Branch Operations Leader to join the management team. You will oversee branch operations, ensure service excellence, and support strategic initiatives that drive growth and member satisfaction.

You will coach and develop staff, manage risk, and promote adherence to Wescom's standards while leveraging technology and community partnerships to deepen member relationships and achieve branch goals.