Senior Branch Leader: Growth, Service & Strategy

Global Credit Union; West Branch (IA); On-site; USD 70,000 - 133,000; Full time

Benefits offered by this job

Incentives

Medical insurance

Dental insurance

Vision insurance

401(k) match

EAP

Life insurance

Tuition reimbursement

Paid time off

Job summary

Global Credit Union in West Branch is seeking a Branch Manager to lead daily operations, drive deposits and loans, and deliver an outstanding member experience at the local branch.

You will coach, develop and empower a team, build strong internal and community partnerships, and ensure regulatory compliance while promoting digital channels and financial education. This leadership role requires strategic thinking, performance management, and a commitment to the organization's mission.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Two years of sales management experience in retail or branch banking, with a track record of meeting sales goals and driving member satisfaction in a high-volume environment.
• Demonstrated ability to coach and develop teams to excellence in sales, service, and operational integrity.

Responsibilities

• Lead the Team by translating objectives into branch priorities and action plans.
• Coach and mentor the Assistant Branch Manager for service and sales excellence.
• Elevate member experience through needs-based conversations and tailored solutions.
• Grow the business by monitoring market trends and partnering with internal teams (Insurance Brokers, Home Loans, Business/Commercial Services, Retirement & Investment Services).
• Ensure regulatory compliance and strong asset controls; schedule adherence for calls.
• Engage the community with events and education aligned with GCU’s mission.
• Hire, onboard, and develop branch staff; foster a collaborative environment.
• Manage call center support and service levels.

Skills

Sales management

Coaching & development

Interpersonal communication

Multitasking

Digital banking experience

Education

Bachelor's degree in Business Administration

Job description

Global Credit Union in West Branch is seeking a Branch Manager to lead daily operations, drive deposits and loans, and deliver an outstanding member experience at the local branch.

You will coach, develop and empower a team, build strong internal and community partnerships, and ensure regulatory compliance while promoting digital channels and financial education. This leadership role requires strategic thinking, performance management, and a commitment to the organization's mission.