Branch Growth Leader - People-First Banking & Service

JP Morgan Chase; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase in New York is seeking a Branch Manager to lead a high-performing team, grow deposits and investments, and deliver outstanding client service. You will coach staff, manage operations, and ensure risk controls while embodying hospitality and the Chase culture.

You will drive strategy, foster community relationships, and oversee branch hours, including weekends and evenings, to meet client needs and maintain service excellence.

Qualifications

• Experience leading a branch team and delivering service excellence.
• Ability to grow deposits and investments and manage risk.
• Strong coaching, feedback and morale-boosting skills.
• Comfort with fast-paced environments and changing priorities.
• Knowledge of branch operations and banking products.

Responsibilities

• Motivate the branch team by communicating a clear vision and living the company values.
• Lead growth strategies using the Branch Scorecard to drive deposits and investments.
• Prioritize client needs to build lasting relationships and trust.
• Develop a high-performing team through coaching, feedback, and recognition.
• Encourage ongoing learning and professional development within the team.
• Build relationships with local businesses to strengthen branch presence.
• Uphold a strong risk and control environment, following policies.

Skills

Leadership

Coaching

Customer service

Strategic growth

Risk management

Operations

Communication

Team building

Decision making

People management

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Chase in New York is seeking a Branch Manager to lead a high-performing team, grow deposits and investments, and deliver outstanding client service. You will coach staff, manage operations, and ensure risk controls while embodying hospitality and the Chase culture.

You will drive strategy, foster community relationships, and oversee branch hours, including weekends and evenings, to meet client needs and maintain service excellence.