Branch Manager: Growth, Coaching & Customer Experience

Aumni; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Wellness centers on-site

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Branch Manager to lead a New York branch, delivering exceptional client and employee experiences. You will drive deposits and investments growth, oversee operations, and coach a high-performing team while maintaining a strong risk and control environment. The role requires weekend/evening hours and offers comprehensive employee benefits.

The position emphasizes hospitality, technology-enabled banking solutions, and community engagement as core aspects of the role.

Qualifications

• Lead and coach branch teams to achieve deposits and investments growth while upholding Chase standards.
• Manage branch operations with a strong focus on risk and controls.

Responsibilities

• Motivate the branch team by embodying Chase’s culture and values (Service, Heart, Curiosity, Courage, Excellence).
• Leverage Branch Scorecard to grow deposits and investments.
• Understand and meet client needs to build lasting relationships and trust.
• Develop a high-performing team through coaching and recognition.
• Encourage ongoing learning and development within the team.
• Cultivate relationships with local businesses to strengthen branch presence.
• Maintain a strong control environment by following policies and procedures.

Skills

Leadership experience

Customer focus

Multitasking

Decision making

Risk management

Team coaching

Technology adoption

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Chase is seeking a Branch Manager to lead a New York branch, delivering exceptional client and employee experiences. You will drive deposits and investments growth, oversee operations, and coach a high-performing team while maintaining a strong risk and control environment. The role requires weekend/evening hours and offers comprehensive employee benefits.

The position emphasizes hospitality, technology-enabled banking solutions, and community engagement as core aspects of the role.