Branch Growth Leader - Customer Experience & Team Coach

PNC Financial Services Group; Rock Hill (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with PNC match

Payscale and performance incentives

Paid holidays and vacation days

Tuition and education assistance

Parental/maternity leave

Employee assistance program

Job summary

PNC Financial Services Group in Rock Hill, SC seeks a Branch Manager to lead branch performance, grow revenue, and deliver an omni-channel customer experience. You will coach a high-performing team, manage risk, and develop talent to ensure compliance and exceptional service.

The role emphasizes customer-focused service, digital enablement, and strong leadership in a community banking context, with an emphasis on inclusion and workforce development.

Qualifications

• 5+ years of related experience with supervisory responsibility.
• Notary Public in the applicable state is required.
• No specific degree required; alternative education/experience considered.

Responsibilities

• Plan and execute to drive branch performance and revenue generation.
• Lead a branded sales process to achieve targets and loyalty.
• Deliver a differentiated client experience through tech-enabled interactions.
• Manage risk, compliance, and a high-performing team.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results Oriented

Education

No Degree

Job description

PNC Financial Services Group in Rock Hill, SC seeks a Branch Manager to lead branch performance, grow revenue, and deliver an omni-channel customer experience. You will coach a high-performing team, manage risk, and develop talent to ensure compliance and exceptional service.

The role emphasizes customer-focused service, digital enablement, and strong leadership in a community banking context, with an emphasis on inclusion and workforce development.