Branch Leader: Elevate Customer Experience & Growth

PNC Financial Services Group, Inc.; Laurinburg (NC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Vacation and holidays

Job summary

PNC Financial Services Group, Inc. in Laurinburg, NC seeks a Branch Manager to lead branch performance, drive revenue, and deliver a differentiated client experience in an omni-channel environment.

You will coach a high performing team, manage risk and compliance, and collaborate with ecosystem partners to grow consumer and business banking share of wallet.

The role emphasizes talent development, onboarding, and delivering exceptional customer outcomes.

Qualifications

• Experience leading a branch or similar retail banking team.
• Exposure to omni-channel customer experiences and risk/compliance.
• Ability to coach and develop a high performing branch team.

Responsibilities

• Lead all aspects of branch performance and growth.
• Drive revenue and customer loyalty through consultative interactions.
• Coach to consultative selling and apply risk controls.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented Competencies

Branch Banking Services

Digital Awareness

Effective Communications

Managing Multiple Priorities

Sales Management Work Experience

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Laurinburg, NC seeks a Branch Manager to lead branch performance, drive revenue, and deliver a differentiated client experience in an omni-channel environment.

You will coach a high performing team, manage risk and compliance, and collaborate with ecosystem partners to grow consumer and business banking share of wallet.

The role emphasizes talent development, onboarding, and delivering exceptional customer outcomes.