Branch Growth Leader & Client Relationships

Ives Bank; Danbury (CT); On-site; USD 70,000 - 95,000; Full time

Job summary

Ives Bank in Danbury, CT is seeking a Branch Relationship Manager to lead branch sales, service quality, daily operations, and financial performance. You will work with group leaders and staff to drive customer satisfaction, cross-sell banking products, and maintain branch compliance.

Responsibilities include team leadership, reporting, security, audits, community engagement, and coaching staff. The role requires 3+ years in retail branch management, strong communication, and knowledge of

Qualifications

• Bi-Lingual skills preferred (written and spoken).
• 3+ years of relevant experience in retail branch management.
• Strong knowledge of banking customer service principles and processes.
• Proven ability to stay current with and comply with industry regulations.

Responsibilities

• Lead branch sales and daily operations to achieve goals.
• Mentor staff, conduct performance reviews, and coach for improvement.
• Ensure high service quality, accurate reporting, and compliance.
• Develop community relationships and expand branch network.
• Oversee branch audits, security, policies, and CRA compliance.

Skills

Bi-Lingual

Team leadership

Interpersonal skills

Banking software

Education

Associate degree or higher preferred

Tools

Banking software

Job description

Ives Bank in Danbury, CT is seeking a Branch Relationship Manager to lead branch sales, service quality, daily operations, and financial performance. You will work with group leaders and staff to drive customer satisfaction, cross-sell banking products, and maintain branch compliance.

Responsibilities include team leadership, reporting, security, audits, community engagement, and coaching staff. The role requires 3+ years in retail branch management, strong communication, and knowledge of