Branch Growth Leader — Customer Experience & Sales

Citizens Bank; North Haven (CT); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank in North Haven, CT, seeks a Branch Manager to lead a high‑performing team, drive sales growth, and deliver outstanding customer experiences. You will coach staff, build community relationships, and implement digital‑first strategies to enhance branch operations and customer satisfaction.

The role emphasizes leadership, operational excellence, and the ability to exceed targets while ensuring world‑class service across the branch network.

Qualifications

• Leadership experience coaching and developing to drive sales excellence.
• Proven ability to meet sales goals in a high‑volume branch.
• Strong customer service delivery and operational integrity.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop team to achieve branch goals.
• Collaborate with branches and community partnerships to drive growth.

Skills

Leadership experience

Sales management

Customer service excellence

Community partnerships

Education

High School diploma or equivalent

Associate/Bachelor degree preferred

Job description

Citizens Bank in North Haven, CT, seeks a Branch Manager to lead a high‑performing team, drive sales growth, and deliver outstanding customer experiences. You will coach staff, build community relationships, and implement digital‑first strategies to enhance branch operations and customer satisfaction.

The role emphasizes leadership, operational excellence, and the ability to exceed targets while ensuring world‑class service across the branch network.