Senior Relationship Banker & Branch Leader

Ives Bank; Waterbury (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Ives Bank in Waterbury, CT is seeking a Relationship Banker III to lead branch operations and drive customer service, sales and financial performance. You will act as second in command to the Branch Relationship Manager, handle escalations, and support staff development.

Responsibilities include supervising daily branch functions, coaching associates, meeting branch goals, maintaining compliance and accurate reporting, and collaborating with management on sales initiatives.

Qualifications

• Requires high school diploma or GED.
• 2+ years supervisory banking experience.
• Strong knowledge of banking customer service principles and processes.
• Proven ability to lead and develop a team.

Responsibilities

• Lead branch operations and ensure service quality and efficiency.
• Coach associates and relationship bankers to meet goals.
• Meet branch performance targets for deposit, loans and referrals.
• Handle customer escalations and complex account needs.
• Ensure branch compliance, reporting and security.

Skills

Leadership

Customer service

Team coaching

Verbal communication

Banking software

Education

High school diploma or GED

Tools

Core banking software

Job description

Ives Bank in Waterbury, CT is seeking a Relationship Banker III to lead branch operations and drive customer service, sales and financial performance. You will act as second in command to the Branch Relationship Manager, handle escalations, and support staff development.

Responsibilities include supervising daily branch functions, coaching associates, meeting branch goals, maintaining compliance and accurate reporting, and collaborating with management on sales initiatives.