Branch Growth Leader - Banking & Customer Experience

Santander Digital Services; New York (NY); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Group in Brooklyn, NY is seeking a Branch Manager to oversee the Flatbush branch, drive sales, and ensure excellent customer experience. You will lead a team, manage daily operations, and ensure regulatory compliance while delivering strong financial results.

The role requires leadership, relationship-building, and the ability to use digital tools to enhance customer interactions. Weekend/evening hours may be needed in a fast-paced banking environment.

Qualifications

• 3+ years of demonstrated experience in retail bank sales management or related bank operations/support function.
• 5+ years in retail sales management or equivalent demonstrated through work experience, training, military service, or education.
• 12+ months Santander experience related to the essential functions and responsibilities of the Branch Manager role.

Responsibilities

• Direct overall branch performance, lead team to achieve sales targets and optimize operations.
• Develop and implement sales strategies to grow revenue and market share.
• Coach and develop branch staff, hire and motivate colleagues, and manage scheduling.

Skills

Retail bank sales management

Customer relationship building

Leadership and team management

Excellent communication

Data-driven decision making

Education

High school diploma or GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Santander Group in Brooklyn, NY is seeking a Branch Manager to oversee the Flatbush branch, drive sales, and ensure excellent customer experience. You will lead a team, manage daily operations, and ensure regulatory compliance while delivering strong financial results.

The role requires leadership, relationship-building, and the ability to use digital tools to enhance customer interactions. Weekend/evening hours may be needed in a fast-paced banking environment.