Branch Leader: Growth, Leadership & Service

Santander Group; New York (NY); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Group in New York, NY is seeking a Branch Manager to lead daily branch operations, drive sales, and coach a high-performing team. You will manage customer relationships, ensure regulatory compliance, and optimize processes to improve service quality.

The role emphasizes data-driven decision-making, staffing, and a customer-centric culture. You will oversee scheduling, risk management, and the adoption of digital tools to enhance self-service options for customers while delivering

Qualifications

• Education: High school diploma or GED - Required
• Bachelor’s Degree in related field or equivalent demonstrated through work experience, training, or education - Preferred
• 3+ Years in Retail Bank sales management or related bank operations - Required
• 3+ Years in sales leadership or branch management - Required
• 3+ Years selling in an incentive-based environment - Required
• Proven relationship-building and customer-centric approach
• Ability to coach and develop team members
• Strong communication, consultative and influence skills

Responsibilities

• Direct overall branch performance and lead a team to achieve sales targets.
• Develop and implement sales strategies to grow revenue and market share.
• Ensure exceptional customer experience and compliant operations.
• Hire, develop, and motivate branch colleagues across job families.
• Manage branch scheduling and balance needs with availability.

Skills

Leadership

Sales leadership

Customer relationship

Communication

Data-driven decisions

Coaching

Team management

Problem solving

Digital tools adoption

Risk awareness

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

Job description

Santander Group in New York, NY is seeking a Branch Manager to lead daily branch operations, drive sales, and coach a high-performing team. You will manage customer relationships, ensure regulatory compliance, and optimize processes to improve service quality.

The role emphasizes data-driven decision-making, staffing, and a customer-centric culture. You will oversee scheduling, risk management, and the adoption of digital tools to enhance self-service options for customers while delivering