Branch Leader: Grow Revenue & Customer Experience

Santander; New York (NY); On-site; USD 60,000 - 103,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander Canal St, NY seeks an experienced Branch Manager to lead the branch, drive customer experience, and achieve financial goals. You will coach a diverse team, manage sales activities, and ensure regulatory compliance in a high-performing banking environment.

This role requires strong leadership, relationship-building, and a data-driven approach to optimize branch performance. You will hire and develop staff, plan scheduling, and leverage digital tools to educate customers on self-service

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree in related field preferred or demonstrated through experience.

Responsibilities

• Direct overall branch performance and lead team to meet sales targets.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage a pipeline of prospects and customers.
• Engage in consultative conversations to offer tailored financial solutions.
• Analyze branch data to drive strategic decisions for performance and efficiency.
• Coach and develop team members, set expectations, and foster growth.
• Hire, retain, and motivate branch staff across job families.
• Manage branch scheduling to balance needs and availability.
• Utilize digital platforms to educate customers and drive outcomes.
• Provide exceptional customer service and resolve escalations.
• Maintain risk management and regulatory compliance as required.

Skills

Sales leadership

Customer engagement

Team coaching

Communication skills

Problem solving

Regulatory compliance

Data-driven decisions

Digital tools adoption

Hiring & staffing

Mandarin/Cantonese

Education

High school diploma or GED

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Santander Canal St, NY seeks an experienced Branch Manager to lead the branch, drive customer experience, and achieve financial goals. You will coach a diverse team, manage sales activities, and ensure regulatory compliance in a high-performing banking environment.

This role requires strong leadership, relationship-building, and a data-driven approach to optimize branch performance. You will hire and develop staff, plan scheduling, and leverage digital tools to educate customers on self-service