Branch Growth & Customer Experience Leader

BMO; Riverton (UT); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is seeking a branch leadership role in Riverton, Utah, focused on retail banking sales and service. The position leads teams to deliver exceptional customer experiences, drives growth, and builds referrals while ensuring compliance with regulations and internal policies.

The role emphasizes coaching, strategic planning, and cross-functional collaboration to meet profitability and customer satisfaction goals in a dynamic banking environment.

Qualifications

• Typically 4–6 years of relevant experience with a post-secondary degree or equivalent
• Previous supervisory or management experience preferred
• In-depth knowledge of retail banking products and services
• Advanced knowledge of competitive marketplace and trends in product offerings
• Working knowledge of branch operations, policies and technologies
• Working knowledge of applicable regulations, audit standards, and related policies
• Strong verbal and written communication, collaboration and analytical skills
• Data-driven decision making and the ability to influence and drive results

Responsibilities

• Lead branch sales and service initiatives to meet growth targets.
• Coach and develop staff to deliver exceptional customer experiences.
• Build referral networks and conduct sales calls.
• Ensure compliance with legal, regulatory and internal policies.
• Develop and execute branch business plans to maximize wallet share.
• Manage budgets and optimize branch operating expenses.

Skills

Retail banking knowledge

Leadership

Sales & service excellence

Regulatory compliance

Communication skills

Education

Post-secondary degree in related field

Job description

BMO is seeking a branch leadership role in Riverton, Utah, focused on retail banking sales and service. The position leads teams to deliver exceptional customer experiences, drives growth, and builds referrals while ensuring compliance with regulations and internal policies.

The role emphasizes coaching, strategic planning, and cross-functional collaboration to meet profitability and customer satisfaction goals in a dynamic banking environment.