Branch Banking Manager — Growth & Customer Experience

BMO; Indianapolis (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident & life insurance

Retirement savings

Job summary

BMO is seeking a branch leadership professional to guide a team in delivering exceptional retail banking service and advising customers on financial products. You will drive a branch business plan, foster a culture of compliance, and build relationships with customers and the community.

The role emphasizes coaching, strategic sales support, and cross-functional collaboration to achieve growth and customer satisfaction. Strong leadership and knowledge of banking operations are essential.

Qualifications

• Experience in retail banking products and services.
• Strong communication and interpersonal skills.
• Ability to coach and develop a branch team.

Responsibilities

• Lead, guide and coach branch staff to deliver exceptional service to customers.
• Develop and execute the branch business plan to grow deposits, loans and wallet share.
• Identify customer needs, advise on products, make referrals, and ensure regulatory compliance.

Skills

Retail banking

Team leadership

Sales & service

Education

Post-secondary degree

Job description

BMO is seeking a branch leadership professional to guide a team in delivering exceptional retail banking service and advising customers on financial products. You will drive a branch business plan, foster a culture of compliance, and build relationships with customers and the community.

The role emphasizes coaching, strategic sales support, and cross-functional collaboration to achieve growth and customer satisfaction. Strong leadership and knowledge of banking operations are essential.